Shipping & Delivery

At The Ellis Sisters, we strive to deliver your order as quickly and reliably as possible, with the same care we've put into every order since 1999. Please read the information below carefully before placing your order.

1. Processing Time All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

2. Estimated Delivery Times The estimated delivery time is 3–7 business days, depending on your location within Australia. Please note that these are estimates and not guarantees. Delivery may take longer during busy periods such as our Anniversary Sale, public holidays, or due to unforeseen carrier delays.

3. Shipping Origin & Method All orders are shipped directly from our Melbourne base. Packages are dispatched using Australia Post, a reliable carrier with full tracking capabilities. We do not currently offer same-day or next-day delivery.

4. Shipping Costs We offer free shipping Australia wide on every order. Any exceptions or additional charges, such as for remote locations, will be clearly displayed before you confirm your purchase.

5. Customs & Import Duties As all orders are shipped from within Australia, no customs or import duties apply to domestic deliveries.

6. Tracking Your Order Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your delivery. If you have not received tracking information within 3 business days of placing your order, please contact us.

7. Delivery Responsibility

• If tracking confirms that your package has been delivered, responsibility for the parcel transfers to the customer.
• Please ensure your delivery address is entered correctly at checkout. Address errors must be reported within 24 hours of placing your order.
• If a parcel is returned to us due to an incorrect address or failed delivery attempt, the customer will be responsible for any additional re-delivery costs.

8. Lost or Delayed Parcels If your parcel appears to be lost or significantly delayed, please contact us at info@theellissisters.com and we will liaise with Australia Post on your behalf. Please allow up to 10 business days beyond the estimated delivery window before reporting a parcel as lost.