Privacy Policy

Last updated: 1 May 2026

This Privacy Policy applies to all services provided by The Ellis Sisters, based in Melbourne, Australia, reachable at info@theellissisters.com. We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what data we collect, why we collect it, and how it is handled.

1. Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal data:

Full name
Delivery and billing address
Email address
Phone number
Payment information (processed securely via third-party providers)
IP address and device data
Browsing behaviour and activity on our website
Order history and preferences

2. How We Use Your Data

Your personal data is used exclusively for the following purposes:

Processing, fulfilling, and shipping your orders
Providing customer service and resolving queries or complaints
Sending order confirmations, shipping updates, and relevant account notifications
Improving our website, product offering, and overall customer experience
Complying with our legal and regulatory obligations
Sending marketing communications where you have given explicit consent

3. Sharing Your Data

We do not sell, rent, or trade your personal data. Your information is only shared with third parties where strictly necessary to fulfil your order or meet legal obligations. These third parties may include:

Payment processors (e.g. Stripe, PayPal)
Shipping and fulfilment partners, including UPS
Legal or regulatory authorities when required by law

All third parties are required to process your data in compliance with applicable data protection laws.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once your data is no longer needed, it is securely deleted or anonymised.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyse traffic, and support marketing efforts. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

6. Your Rights

Under the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), you have the following rights:

Right to access – request a copy of the personal data we hold about you
Right to correction – request correction of inaccurate or incomplete data
Right to deletion – request deletion of your personal data, where applicable
Right to restrict processing – request that we limit how we use your data
Right to data portability – receive your data in a structured, machine-readable format
Right to object – object to the processing of your data for certain purposes

To exercise any of these rights, please contact us at info@theellissisters.com. We aim to respond to all requests within 30 days.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All payment transactions are encrypted via SSL technology.

8. Contact

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Company: The Ellis Sisters Location: Melbourne, Australia Email: info@theellissisters.com