Payment Policy

At The Ellis Sisters, we want your shopping experience to be smooth and secure. Below you will find everything you need to know about our payment process.

1. Accepted Payment Methods

We accept a range of payment methods to suit our customers across Australia:

• Credit & Debit Cards (Visa, Mastercard, American Express)
• Apple Pay / Google Pay
• ShopPay

Please note that not all methods may be available to every customer. The options applicable to you will be displayed at checkout.

2. Payment Security

All payments are processed through a secure, encrypted SSL connection. We do not store any card or payment details on our servers. Your financial information is handled exclusively by our certified payment processors in compliance with PCI-DSS standards.

3. Order Processing

Your order will only be confirmed and processed once payment has been fully and successfully completed. You will receive an order confirmation email immediately after checkout.

4. Currency

All prices on our website are displayed in AUD (Australian Dollars). If you are shopping from outside Australia, your bank or payment provider may apply a currency conversion fee. We are not responsible for any such charges.

5. Refunds

If you are entitled to a refund (e.g. following an approved return), the amount will be returned to the original payment method within 14 business days of us receiving the returned item. Please note that refund processing times may vary depending on your bank or payment provider.

6. Payment Disputes

If you believe there has been an error with a charge or you have a billing concern, please contact us first at info@theellissisters.com before initiating a chargeback. We will do our best to resolve any issues promptly and fairly.